Detailed Agenda and Timetable

Introduction

• Why many transactional/service Six Sigma projects fail and deployments stall
• Special considerations to the Six Sigma Methodology for transactional/service projects
• Transactional/service projects lesson review

Determining What Data is Useful and What Data is Distracting

• How to properly identify and measure Xs
• How to approach data collection
• Striving for the right level of granularity
• Moving beyond attribute data
• How to leverage the Six Sigma tools to identify the likely vital Xs
• Using Gage R&R effectively in transactional/service projects

Data Collection & Management

• Building information systems that support Six Sigma initiatives
• Reducing the costs of capturing the right type and volume of data needed
• Extracting data from existing information systems for Six Sigma project
• Tying information systems into statistical analysis software like MINITAB and other enterprise reporting systems

Data Monitoring & Response

• Understanding Voice of the Process
• Monitoring the right variables
• Sample size considerations for data monitoring
• Responding to what the data tells you